FAQ's

Frequently Asked Questions

REFUND POLICY


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Virtual Race Registrations
Entry fees for all virtual registrations are non-refundable.
Run with Character reserves the right to refuse the entry into, and/or revoke any registration for, any race for any reason in its sole discretion with refund of any applicable registration fees being the sole remedy of any such refusal and/or revocation.
• All races are non-transferable between individuals.

Returns and Exchanges are only valid on merchandise.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@runwithcharacter.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@runwithcharacter.com and send your item to: 6900 TAVISTOCK LAKES BLVD, Suite 400, Orlando Florida US 32827.

EXCHANGE POLICY ON CLOTHING
In order to exchange your item you must return the original item as a regular return and purchase the new item as a new order. We recommend you re-order immediately before we run of the size or style. You must be making the exchange within 30 days of the original order date and it must follow the return criteria below.

1. The item has not been worn or washed.
2. The tags are still attached.
3. You are making the return within 30 days of the delivery date.
4. Your item is not damaged.
If you answered YES to all of the questions above, your return qualifies!

Shipping
To return your product, you should mail your product to: 6900 TAVISTOCK LAKES BLVD, Suite 400, Orlando Florida US 32827.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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